{"id":2,"date":"2025-12-02T21:01:52","date_gmt":"2025-12-02T21:01:52","guid":{"rendered":"https:\/\/excello1.wpenginepowered.com\/?page_id=2"},"modified":"2026-03-18T13:24:06","modified_gmt":"2026-03-18T13:24:06","slug":"sample-page","status":"publish","type":"page","link":"https:\/\/excellobpo.com\/","title":{"rendered":"Sample Page"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/HeroBackground.png” background_position=”bottom_center” custom_padding=”120px||90px||false|false” custom_padding_tablet=”120px||80px||false|false” custom_padding_phone=”100px||70px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||50px||false|false” animation_style=”slide” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

Transform Your Operations with<\/h1>\n

” content_phone=”<\/p>\n

Transform Your
\nOperations with<\/h1>\n

” content_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” header_font=”Mulish|500|||||||” header_text_align=”center” header_text_color=”#1e1e1e” custom_margin=”||0px||false|false” custom_padding=”||||false|false” header_font_size_tablet=”” header_font_size_phone=”25px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Transform Your Operations with<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_font=”Fraunces|600|||||||” header_text_align=”center” header_text_color=”#1e1e1e” header_font_size=”55px” custom_margin=”||20px||false|false” custom_padding=”||||false|false” header_font_size_tablet=”55px” header_font_size_phone=”50px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Outcome-Focused
Outsourcing Solutions<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_text_color=”#1E1E1E” header_2_font=”Mulish|500|||||||” header_2_text_align=”center” header_2_text_color=”#1E1E1E” header_2_font_size=”18px” header_2_line_height=”1.3em” custom_padding=”|150px||150px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” custom_padding_last_edited=”on|tablet” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”18px” header_2_font_size_phone=”16px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Dedicated nearshore bilingual teams deliver exceptional customer experiences and drive revenue. Flexible, performance-driven pricing means you only pay for results.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”60px|60px|60px|60px|true|true” animation_style=”slide” animation_direction=”bottom” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” border_radii=”on|80px|80px|80px|80px” border_width_all=”1px” border_color_all=”#78e8a4″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/security-1.png” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”20%” width_tablet=”15%” width_phone=”25%” width_last_edited=”on|phone” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” text_orientation=”center” global_colors_info=”{}”]Risk-reversal
\nGuarantees[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/verify-1.png” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”20%” width_tablet=”15%” width_phone=”25%” width_last_edited=”on|phone” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” text_orientation=”center” global_colors_info=”{}”]HIPAA & PCI-DSS Compliant[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/Target.png” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”20%” width_tablet=”15%” width_phone=”25%” width_last_edited=”on|phone” custom_margin=”||10px||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” text_orientation=”center” global_colors_info=”{}”]95% Client
\nRetention[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”http:\/\/excellobpo.com\/#FreeConsultation” button_text=”Book a Free Consultation” button_alignment=”center” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#fefefe” button_bg_color=”#9047ff” button_border_width=”0px” button_border_radius=”15px” button_font=”Mulish|800|||||||” button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#65d08f” button_bg_enable_color__hover=”on” url_new_window=”on” 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custom_padding_tablet=”||80px||false|false” custom_padding_phone=”||70px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”0px||0px||true|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_card_carousel slide_to_show=”1″ arrows=”off” dots_active_color=”#9047FF” dots_inactive_color=”rgba(144,71,255,0.36)” _builder_version=”4.27.5″ _module_preset=”default” header_font=”Fraunces||||||||” header_text_color=”#1E1E1E” header_font_size=”21px” body_font=”Mulish||||||||” body_text_color=”#1E1E1E” body_font_size=”12px” body_line_height=”1.3em” subhead_font=”Fraunces||||||||” subhead_text_color=”#9047FF” subhead_font_size=”18px” text_orientation=”center” custom_margin=”||0px||false|false” custom_padding=”60px|30px|60px|30px|true|true” custom_padding_tablet=”60px|30px|60px|30px|true|true” custom_padding_phone=”60px|20px|60px|20px|true|true” custom_padding_last_edited=”on|phone” animation_style=”bounce” animation_starting_opacity=”80%” header_font_size_tablet=”30px” header_font_size_phone=”25px” header_font_size_last_edited=”on|tablet” border_radii=”on|80px|80px|80px|80px” border_width_all=”1px” border_color_all=”#78E8A4″ global_colors_info=”{}”][dsm_card_carousel_child title=”\u201cWe\u2019ve had an excellent experience working with Excello, which has placed three dedicated agents to support our property management office functions. Each agent is professional, well-trained, and integrates seamlessly into our daily operations, helping us maintain a high standard of service for our tenants and property owners. Excello\u2019s reliability and responsiveness have made them a valuable extension of our team.\u201d” subtitle=”Aaron & Brianna Mottaghi” button_url_new_window=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]<\/p>\n

Owners
Property Management, Morris Green Properties<\/a><\/span><\/p>\n

[\/dsm_card_carousel_child][dsm_card_carousel_child title=”\u201cWe consider your team a true partner, not a vendor. As a plaintiff litigation firm, our staffing needs are constantly changing. You have always been exceptionally flexible and provide the needed support team as our firm experiences those peaks and valleys. Your dedication and commitment makes a significant difference and enables us to meet all required deadlines. We look forward to a very long-term partnership!\u201d” subtitle=”Gloria Werle” button_url_new_window=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]Chief Operating Officer
\nNapoli Shkolnik PLLC<\/a><\/span>[\/dsm_card_carousel_child][dsm_card_carousel_child title=”%22Truly Grateful for Excello\u2019s Outstanding Support. Working with Excello has been an absolute pleasure. From day one, their professionalism and responsiveness have stood out. The team they provided isn\u2019t just good\u2014they\u2019re exceptional. They consistently deliver great results and maintain top-notch quality assurance scores, which gives me complete confidence in their work. What I appreciate most is how easy they make collaboration. They feel like an extension of our own team, always reliable and committed to excellence. I couldn\u2019t ask for a better partner. Highly recommended!\u201d” subtitle=”William Benjamin” button_url_new_window=”1″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parent_button=”off” parent_header_level=”h4″]<\/p>\n

Director of Contact Center Strategy and Optimization
Intelliloan<\/a><\/span><\/p>\n

[\/dsm_card_carousel_child][\/dsm_card_carousel][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/testimonialsimage_comp.png” _builder_version=”4.27.5″ _module_preset=”default” width=”100%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row module_id=”WhyExcello” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

What Makes Excello Different?<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces|600|||||||” header_3_text_align=”center” header_3_text_color=”#65d08f” header_3_font_size=”72px” animation_style=”slide” animation_delay=”700ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” header_3_font_size_tablet=”72px” header_3_font_size_phone=”55px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Everything.<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” animation_style=”slide” animation_direction=”left” animation_delay=”800ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f8f8f8″ custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” transform_scale__hover=”105%|105%”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/Target.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Outcome-Based Pricing That Aligns With Your Success<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1E1E1E” text_line_height=”1.4em” global_colors_info=”{}”]Unlike traditional hourly billing, our pricing models tie our success to yours. Choose from subscription tiers, pay-per-resolution, or performance bonuses. We share the risk\u2014and the reward.[\/et_pb_text][dsm_icon_list text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”Clients see 30-40% cost reduction vs. domestic staffing” font_icon=”"||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”5px” icon_font_size=”18px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”14px” text_line_height=”1.2em” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”10px|15px|10px|15px|true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f8f8f8″ custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover=”105%|105%” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/Location.png” _builder_version=”4.27.5″ _module_preset=”default” width=”12%” width_tablet=”6%” width_phone=”17%” width_last_edited=”on|phone” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]<\/p>\n

Near-Shore Advantage: Nicaragua<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1E1E1E” text_line_height=”1.4em” global_colors_info=”{}”]Same time zones (CST), 3-hour flights, cultural alignment, and English proficiency\u2014at a fraction of domestic costs. Nicaragua offers one of the lowest labor costs in Latin America with a young, trainable workforce.[\/et_pb_text][dsm_icon_list text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”60-70% cost savings vs. U.S.-based teams” font_icon=”"||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”5px” icon_font_size=”18px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”14px” text_line_height=”1.2em” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”10px|15px|10px|15px|true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f8f8f8″ custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover=”105%|105%” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/Handshake.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]Boutique Partnership Model[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1E1E1E” text_line_height=”1.4em” global_colors_info=”{}”]You’re not just another account number. Every client works with dedicated pods and a named account manager. We invest time to understand your culture, goals, and processes\u2014treating your business like our own.[\/et_pb_text][dsm_icon_list text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”95% client retention rate” font_icon=”"||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”5px” icon_font_size=”18px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”14px” text_line_height=”1.2em” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”10px|15px|10px|15px|true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” custom_padding_tablet=”0px||||false|false” custom_padding_phone=”0px||||false|false” animation_style=”slide” animation_direction=”right” animation_delay=”1000ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f8f8f8″ custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” transform_scale__hover=”105%|105%”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/Translate.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]Bilingual Expertise[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1E1E1E” text_line_height=”1.4em” global_colors_info=”{}”]Native Spanish speakers with strong English proficiency provide authentic customer experiences. 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Real-time dashboards track FCR, CSAT, NPS, and productivity. Continuous improvement programs ensure your team gets better every month.[\/et_pb_text][dsm_icon_list text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”20% improvement in first-contact resolution on average” font_icon=”"||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”5px” icon_font_size=”18px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”14px” text_line_height=”1.2em” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”10px|15px|10px|15px|true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}”][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_css_main_element=”align-items:center;” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” animation_style=”fade” animation_duration=”600ms” animation_delay=”5ms” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/HIPAA.png” align=”right” align_tablet=”center” align_phone=”center” align_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” width=”65%” width_tablet=”40%” width_phone=”60%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” animation_style=”fade” animation_duration=”800ms” animation_delay=”5ms” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/Warranty.png” align=”center” _builder_version=”4.27.5″ _module_preset=”default” width=”40%” width_tablet=”20%” width_phone=”40%” width_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” animation_style=”fade” animation_delay=”1000ms” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/PCI.png” align_tablet=”center” align_phone=”center” align_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” width=”65%” width_tablet=”40%” width_phone=”60%” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.65) 0%|rgba(255,255,255,0.65) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/TexturesPatterns_3-scaled.jpg” background_position=”top_center” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1e1e1e” text_font_size=”16px” text_orientation=”center” custom_padding=”|160px||160px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” global_colors_info=”{}”]<\/p>\n

Growing businesses face mounting pressure: rising labor costs, talent shortages, and unpredictable demand. Traditional BPO providers offer rigid contracts and hourly billing that rewards time spent, not results achieved. There’s a better way.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_advanced_tabs dsm_tabs_layout=”vertical” dsm_equal_height=”on” dsm_inner_content_animation=”bounce” dsm_tabs_vertical_alignment=”top” dsm_tabs_gap=”5px” dsm_tabs_bg_color=”#f8f8f8″ dsm_tabs_active_bg_color=”#fefefe” dsm_tabs_text_color=”#1e1e1e” dsm_tabs_active_text_color=”#9047ff” dsm_content_bg_color=”#FEFEFE” dsm_content_margin=”|0px||0px|false|true” dsm_content_padding=”30px|0px|30px|0px|false|true” dsm_tabs_gap_tablet=”4px” dsm_tabs_gap_phone=”0px” dsm_tabs_gap_last_edited=”on|tablet” _builder_version=”4.27.5″ _module_preset=”default” tab_title_font=”Mulish|800|||||||” tab_title_font_size=”15px” tab_title_line_height=”1.3em” image_icon_custom_margin_tablet=”||10px||false|false” image_icon_custom_margin_phone=”||10px||false|false” image_icon_custom_margin_last_edited=”on|tablet” image_icon_custom_padding=”15px|30px|15px|30px|true|true” tab_title_text_align_tablet=”left” tab_title_text_align_phone=”left” tab_title_text_align_last_edited=”on|tablet” border_radii_dsm_tabs_border=”off|50px|||50px” border_radii_dsm_tabs_border_tablet=”on|50px|50px|50px|50px” border_radii_dsm_tabs_border_phone=”on|50px|50px|50px|50px” border_radii_dsm_tabs_border_last_edited=”on|tablet” border_radii_dsm_active_tabs_border=”off|50px|||50px” border_radii_dsm_active_tabs_border_tablet=”on|50px|50px|50px|50px” border_radii_dsm_active_tabs_border_phone=”on|50px|50px|50px|50px” border_radii_dsm_active_tabs_border_last_edited=”on|tablet” border_radii_dsm_content_border=”off||50px|50px|” border_width_all_dsm_content_border=”0px” border_radii_dsm_content_border_tablet=”on|50px|50px|50px|50px” border_radii_dsm_content_border_phone=”on|50px|50px|50px|50px” border_radii_dsm_content_border_last_edited=”on|tablet” box_shadow_style_content_shadow=”preset2″ box_shadow_horizontal_content_shadow=”20px” box_shadow_vertical_content_shadow=”20px” box_shadow_blur_content_shadow=”16px” box_shadow_spread_content_shadow=”-25px” global_colors_info=”{}”][dsm_advanced_tabs_child dsm_title=”Rising Costs & Talent Shortages” dsm_content_type=”library” dsm_content_library_layout=”101″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Inconsistent Quality & No Multilingual Support” dsm_content_type=”library” dsm_content_library_layout=”105″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Misaligned Incentives (Hourly Billing)” dsm_content_type=”library” dsm_content_library_layout=”107″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][dsm_advanced_tabs_child dsm_title=”Can’t Scale Quickly” dsm_content_type=”library” dsm_content_library_layout=”109″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_advanced_tabs_0″][\/dsm_advanced_tabs_child][\/dsm_advanced_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#9047ff 0%|#6d0dff 100%” background_color_gradient_overlays_image=”on” background_enable_image=”off” background_position=”top_center” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Comprehensive BPO Solutions.
One Trusted Partner.<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_orientation=”center” custom_padding=”|135px||135px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” custom_padding_last_edited=”on|tablet” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” global_colors_info=”{}”]<\/p>\n

Excello provides outcome-focused, near-shore teams that act as an extension of your brand. Our bilingual agents handle customer interactions, generate sales, and manage back-office tasks while you focus on strategic growth. Every service is customized to your unique goals and industry requirements.<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” module_id=”Services” _builder_version=”4.27.5″ _module_preset=”default” max_width=”1674px” animation_style=”slide” animation_direction=”left” animation_delay=”600ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”rgba(114,63,193,0.39)” custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” box_shadow_style=”preset2″ box_shadow_blur=”14px” box_shadow_spread=”-8px” box_shadow_color=”rgba(0,0,0,0.25)” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” transform_scale__hover=”105%|105%”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/Customer.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#FFFFFF” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]Customer Service & Support[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#FFFFFF” text_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

Omnichannel support (phone, chat, email, SMS, social media) delivered with empathy and cultural fluency. Our bilingual agents are trained in your processes and industry regulations (HIPAA\/CMS for healthcare, PCI-DSS for e-commerce).<\/p>\n

\"\" \u2191 20% improvement in first-contact resolution
\"\" \u2191 15-20 point NPS increases
\"\" 24\/7\/365 coverage with CST time-zone alignment
\"\" Real-time dashboards tracking CSAT, FCR, AHT, and more.<\/p>\n

Ideal for: E-commerce, Healthcare, SaaS, Hospitality<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”rgba(114,63,193,0.39)” custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” box_shadow_style=”preset2″ box_shadow_blur=”14px” box_shadow_spread=”-8px” box_shadow_color=”rgba(0,0,0,0.25)” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” transform_scale__hover=”105%|105%”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/Sales.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#FFFFFF” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]Sales & Business Development[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#FFFFFF” text_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

Lead qualification, appointment setting, inbound\/outbound sales, cross-selling, and upselling. Our performance-based incentives (pay-per-qualified-lead, pay-per-sale) ensure we’re invested in your revenue growth.<\/p>\n

\"\" \u2191 18-22% increase in conversion rates
\"\" \u2191 15% boost in average order value through upselling
\"\" Bilingual teams tap into growing Hispanic markets
\"\" CRM integration for seamless lead management<\/p>\n

Ideal for: B2B Services, E-commerce, Technology, Financial Services<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”rgba(114,63,193,0.39)” custom_padding=”50px|40px|50px|40px|true|true” border_radii=”on|70px|70px|70px|70px” box_shadow_style=”preset2″ box_shadow_blur=”14px” box_shadow_spread=”-8px” box_shadow_color=”rgba(0,0,0,0.25)” global_colors_info=”{}” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop” transform_scale__hover=”105%|105%”][et_pb_image src=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/Back-Office.png” _builder_version=”4.27.5″ _module_preset=”default” width=”15%” width_tablet=”8%” width_phone=”20%” width_last_edited=”on|desktop” custom_margin=”||15px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#FFFFFF” text_font_size=”21px” custom_margin=”||10px||false|false” global_colors_info=”{}”]Back-Office Support & Virtual Assistants[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#FFFFFF” text_line_height=”1.4em” global_colors_info=”{}”]<\/p>\n

Data entry, billing and invoicing, order processing, Virtual Assistants, inventory management, HR and payroll administration. Our agents get trained in your systems (CRM, ERP, accounting software) and focus on accuracy and efficiency.<\/p>\n

\"\" \u2193 40% reduction in processing costs
\"\" Free your team to focus on strategic work
\"\" Scalable capacity for seasonal demand<\/p>\n

Ideal for: Healthcare, E-commerce, Professional Services, Manufacturing<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”slide” animation_direction=”right” animation_delay=”800ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(254,254,254,0.75) 1%|rgba(254,254,254,0.75) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/excellobpo.com\/wp-content\/uploads\/2025\/12\/TexturesPatterns_1.png” custom_padding=”90px||90px||true|false” custom_padding_tablet=”90px|90px|90px|90px|true|true” custom_padding_phone=”70px|40px|70px|40px|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|80px|80px|80px|80px” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Value-Added Services<\/h3>\n

[\/et_pb_text][dsm_icon_list _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][dsm_icon_list list_alignment=”center” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”][dsm_icon_list_child text=”Real-time analytics dashboards and performance reporting” font_icon=”h||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”10px” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”18px” text_line_height=”1.2em” background_enable_color=”off” custom_padding=”||||true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”][\/dsm_icon_list_child][\/dsm_icon_list][dsm_icon_list list_alignment=”center” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”CRM, help desk, and ERP integration” font_icon=”||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”10px” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”18px” text_line_height=”1.2em” background_enable_color=”off” custom_padding=”||||true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”][\/dsm_icon_list_child][\/dsm_icon_list][dsm_icon_list list_alignment=”center” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”Workforce management and quality assurance programs” font_icon=”R||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”10px” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”18px” text_line_height=”1.2em” background_enable_color=”off” custom_padding=”||||true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”][\/dsm_icon_list_child][\/dsm_icon_list][dsm_icon_list list_alignment=”center” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][dsm_icon_list_child text=”Continuous improvement and agent coaching” font_icon=”||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#78e8a4″ icon_padding=”10px” icon_font_size=”25px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#1E1E1E” text_font_size=”18px” text_line_height=”1.2em” background_enable_color=”off” custom_padding=”||||true|true” border_radii=”on|10px|10px|10px|10px” border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” custom_padding__hover_enabled=”off|desktop”][\/dsm_icon_list_child][\/dsm_icon_list][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#9047FF” text_font_size=”21px” text_orientation=”center” custom_margin=”||15px||false|false” global_colors_info=”{}”]<\/p>\n

Not Sure Which Service You Need?<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/meetings-na2.hubspot.com\/geno-polka\/free-consultation?uuid=863b98b2-370a-4537-879e-3eaa13d39f6a” button_text=”Book a Free Consultation” button_alignment=”center” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#fefefe” button_bg_color=”#9047ff” button_border_width=”0px” button_border_radius=”15px” button_font=”Mulish|800|||||||” button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#65d08f” button_bg_enable_color__hover=”on” sticky_enabled=”0″ url_new_window=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(255,255,255,0.65) 0%|rgba(255,255,255,0.65) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/TexturesPatterns_4.png” background_position=”top_center” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||||false|false” custom_padding=”||||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

From First Call to Measurable
Results in 4 Simple Steps<\/span><\/h3>\n

[\/et_pb_text][dsm_content_timeline dsm_tree_animation=”on” dsm_pointer_bg_color=”#9047ff” dsm_pointer_active_bg_color=”#78e8a4″ dsm_tree_bg_color=”#9047ff” dsm_tree_active_bg_color=”#78E8A4″ dsm_opposite_padding=”||||false|false” dsm_opposite_content_width_tablet=”21%” dsm_opposite_content_width_phone=”” dsm_opposite_content_width_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”30px|30px|30px||false|false” custom_padding_tablet=”30px|0px|30px|0px|false|true” custom_padding_phone=”|||0px|true|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][dsm_content_timeline_child dsm_title=”Week 1″ dsm_content=”<\/p>\n

Discovery & Free Assessment<\/h3>\n

We start with a free consultation to understand your business, goals, customer personas, and pain points. We evaluate your processes, define success metrics, and identify opportunities for improvement. No obligation, no sales pressure\u2014just strategic insights.<\/p>\n

” dsm_opposite_text=”Step 1″ dsm_horizontal_alignment=”left” dsm_opposite_bg_color=”#9047FF” dsm_opposite_padding=”5px|10px|5px|10px|true|true” _builder_version=”4.27.5″ _module_preset=”default” header_level=”h3″ header_font=”Mulish|800||on|||||” header_text_color=”#65d08f” header_font_size=”13px” content_font=”Mulish||||||||” content_text_color=”#1E1E1E” content_font_size=”14px” content_line_height=”1.4em” opposite_text_font=”Mulish|700|||||||” opposite_text_text_color=”#FFFFFF” opposite_text_font_size=”12px” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”30px|60px|60px|60px|false|true” custom_padding_tablet=”30px|40px|50px|40px|false|true” custom_padding_phone=”10px|40px|50px|40px|false|true” custom_padding_last_edited=”on|phone” border_radii=”on|40px|40px|40px|40px” border_radii_opposite_border=”on|10px|10px|10px|10px” global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_title=”Week 2-3″ dsm_content=”<\/p>\n

Solution Design & Team Formation<\/h3>\n

We craft a tailored scope of work and recruit bilingual agents aligned with your culture and values. Our experienced team assists with the development of scripts, knowledge bases, and training materials specific to your brand. We set up technology integrations (CRM, help desk, phone systems).<\/p>\n

” dsm_opposite_text=”Step 2″ dsm_horizontal_alignment=”left” dsm_opposite_bg_color=”#9047FF” dsm_opposite_padding=”5px|10px|5px|10px|true|true” _builder_version=”4.27.5″ _module_preset=”default” header_level=”h3″ header_font=”Mulish|800||on|||||” header_text_color=”#65d08f” header_font_size=”13px” content_font=”Mulish||||||||” content_text_color=”#1E1E1E” content_font_size=”14px” content_line_height=”1.4em” opposite_text_font=”Mulish|700|||||||” opposite_text_text_color=”#FFFFFF” opposite_text_font_size=”12px” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”30px|60px|60px|60px|false|true” custom_padding_tablet=”30px|40px|50px|40px|false|true” custom_padding_phone=”10px|40px|50px|40px|false|true” custom_padding_last_edited=”on|phone” border_radii=”on|40px|40px|40px|40px” border_radii_opposite_border=”on|10px|10px|10px|10px” global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_title=”Week 4″ dsm_content=”<\/p>\n

Launch & Integration<\/h3>\n

Your new team goes live with full support from our operations managers. We provide transparent communication, real-time reporting dashboards, and daily check-ins during the first 30 days. Our quality assurance team monitors every interaction to ensure excellence.<\/p>\n

” dsm_opposite_text=”Step 3″ dsm_horizontal_alignment=”left” dsm_opposite_bg_color=”#9047FF” dsm_opposite_padding=”5px|10px|5px|10px|true|true” _builder_version=”4.27.5″ _module_preset=”default” header_level=”h3″ header_font=”Mulish|800||on|||||” header_text_color=”#65d08f” header_font_size=”13px” content_font=”Mulish||||||||” content_text_color=”#1E1E1E” content_font_size=”14px” content_line_height=”1.4em” opposite_text_font=”Mulish|700|||||||” opposite_text_text_color=”#FFFFFF” opposite_text_font_size=”12px” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”30px|60px|60px|60px|false|true” custom_padding_tablet=”30px|40px|50px|40px|false|true” custom_padding_phone=”10px|40px|50px|40px|false|true” custom_padding_last_edited=”on|phone” border_radii=”on|40px|40px|40px|40px” border_radii_opposite_border=”on|10px|10px|10px|10px” global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][dsm_content_timeline_child dsm_title=”Ongoing” dsm_content=”<\/p>\n

Optimization & Growth<\/h3>\n

We review KPIs weekly and monthly, providing coaching and continuous improvement. As your business grows, we scale your team up (or down) to match demand. Optional on-demand\/gig agents available for seasonal spikes.<\/p>\n

” dsm_opposite_text=”Step 3″ dsm_horizontal_alignment=”left” dsm_opposite_bg_color=”#9047FF” dsm_opposite_padding=”5px|10px|5px|10px|true|true” _builder_version=”4.27.5″ _module_preset=”default” header_level=”h3″ header_font=”Mulish|800||on|||||” header_text_color=”#65d08f” header_font_size=”13px” content_font=”Mulish||||||||” content_text_color=”#1E1E1E” content_font_size=”14px” content_line_height=”1.4em” opposite_text_font=”Mulish|700|||||||” opposite_text_text_color=”#FFFFFF” opposite_text_font_size=”12px” background_color=”#FFFFFF” background_enable_color=”on” custom_padding=”30px|60px|60px|60px|false|true” custom_padding_tablet=”30px|40px|50px|40px|false|true” custom_padding_phone=”10px|40px|50px|40px|false|true” custom_padding_last_edited=”on|phone” border_radii=”on|40px|40px|40px|40px” border_radii_opposite_border=”on|10px|10px|10px|10px” global_colors_info=”{}” parent_header_level=”h4″][\/dsm_content_timeline_child][\/dsm_content_timeline][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Fraunces|600|||||||” text_text_color=”#9047FF” text_font_size=”21px” text_orientation=”center” custom_margin=”||15px||false|false” animation_style=”slide” animation_direction=”top” animation_delay=”500ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”]<\/p>\n

Ready to Get Started?<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/meetings-na2.hubspot.com\/geno-polka\/free-consultation?uuid=863b98b2-370a-4537-879e-3eaa13d39f6a” button_text=”Book a Free Consultation” button_alignment=”center” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#fefefe” button_bg_color=”#9047ff” button_border_width=”0px” button_border_radius=”15px” button_font=”Mulish|800|||||||” button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#65d08f” button_bg_enable_color__hover=”on” url_new_window=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” background_enable_image=”off” background_position=”top_center” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row module_id=”FreeConsultation” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||||false|false” animation_style=”bounce” animation_delay=”200ms” animation_starting_opacity=”95%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#ffffff 0%|#e8dafd 100%” custom_padding=”90px|160px|90px|160px|true|true” custom_padding_tablet=”90px|80px|90px|80px|true|true” custom_padding_phone=”70px|40px|70px|40px|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|80px|80px|80px|80px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_blur=”7.2px” box_shadow_color=”rgba(0,0,0,0.16)” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”center” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Ready to Transform
Your Operations?<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish||||||||” text_text_color=”#1e1e1e” text_font_size=”16px” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”||||false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” custom_padding_last_edited=”off|desktop” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Schedule a free consultation to discover how Excello can help you reduce costs, improve quality, and scale with confidence. No obligation, no sales pressure\u2014just strategic insights.<\/strong><\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/meetings-na2.hubspot.com\/geno-polka\/free-consultation?uuid=863b98b2-370a-4537-879e-3eaa13d39f6a” button_text=”Book a Free Consultation” button_alignment=”center” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#fefefe” button_bg_color=”#9047ff” button_border_width=”0px” button_border_radius=”15px” button_font=”Mulish|800|||||||” button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#65d08f” button_bg_enable_color__hover=”on” url_new_window=”on” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.5″ _module_preset=”default” background_image=”https:\/\/excellobpo.com\/wp-content\/uploads\/2026\/01\/ScheduleBackground.jpg” background_position=”top_center” custom_padding=”90px||90px||true|false” custom_padding_tablet=”80px||80px||true|false” custom_padding_phone=”70px||70px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_id=”ScheduleCall” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”#f8f8f8″ custom_padding=”60px|60px|60px|60px|true|true” custom_padding_tablet=”60px|60px|60px|60px|true|true” custom_padding_phone=”60px|40px|60px|40px|true|true” custom_padding_last_edited=”on|phone” scroll_vertical_motion_enable=”on” scroll_vertical_motion=”0|50|50|100|1|0|0″ border_radii=”on|80px|80px|80px|80px” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

The Hidden Costs of
Outdated BPO Models<\/h3>\n

” content_phone=”<\/p>\n

The Hidden Costs of Outdated BPO Models<\/h3>\n

” content_last_edited=”off|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”Fraunces||||||||” header_3_text_align=”left” header_3_text_color=”#1e1e1e” header_3_font_size=”40px” custom_margin=”||10px||false|false” custom_padding=”||||false|false” header_3_font_size_tablet=”40px” header_3_font_size_phone=”35px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Schedule Your Strategy Call<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/meetings-na2.hubspot.com\/geno-polka\/free-consultation?uuid=863b98b2-370a-4537-879e-3eaa13d39f6a” button_text=”Book a Free Consultation” button_alignment=”left” _builder_version=”4.27.5″ _module_preset=”default” custom_button=”on” button_text_size=”18px” button_text_color=”#fefefe” button_bg_color=”#9047ff” button_border_width=”0px” button_border_radius=”15px” button_font=”Mulish|800|||||||” button_use_icon=”off” custom_padding=”10px|25px|10px|25px|true|true” animation_style=”fade” animation_delay=”500ms” animation_starting_opacity=”50%” hover_enabled=”0″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#65d08f” button_bg_enable_color__hover=”on” url_new_window=”on” sticky_enabled=”0″][\/et_pb_button][dsm_icon_list list_layout=”horizontal” text_indent=”15px” _builder_version=”4.27.5″ _module_preset=”default” custom_padding=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][dsm_icon_list_child text=”Or call us: (956) 206 5151″ font_icon=”||divi||400″ icon_color=”#FFFFFF” icon_background_color=”#65d08f” icon_padding=”5px” icon_font_size=”18px” _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|700|||||||” text_text_color=”#1E1E1E” text_font_size=”14px” text_line_height=”1.2em” background_enable_color=”off” custom_padding=”||||true|true” hover_enabled=”0″ border_radii_icon=”on|5px|5px|5px|5px” global_colors_info=”{}” sticky_enabled=”0″][\/dsm_icon_list_child][\/dsm_icon_list][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_delay=”800ms” animation_intensity_slide=”5%” animation_starting_opacity=”50%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”Mulish|800|||||||” text_text_color=”#FFFFFF” text_font_size=”16px” text_line_height=”1.3em” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#6d0dff 0%|#65d08f 73%” text_orientation=”center” custom_margin=”|220px||220px|false|true” custom_margin_tablet=”|0px||0px|false|true” custom_margin_phone=”|0px||0px|false|true” custom_margin_last_edited=”on|phone” custom_padding=”15px|15px|15px|15px|true|true” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

90-Day Satisfaction Guarantee \u2022 No Long-Term Contracts \u2022 Cancel Anytime<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Transform Your Operations withOutcome-FocusedOutsourcing SolutionsDedicated nearshore bilingual teams deliver exceptional customer experiences and drive revenue. Flexible, performance-driven pricing means you only pay for results.Risk-reversal GuaranteesHIPAA & PCI-DSS Compliant95% Client Retention

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\u201cWe\u2019ve had an excellent experience working with Excello, which has placed three dedicated agents to support our property management office functions. Each agent is professional, well-trained, and integrates seamlessly into our daily operations, helping us maintain a high standard of service for our tenants and property owners. Excello\u2019s reliability and responsiveness have made them a valuable extension of our team.\u201d<\/h4>\n\t\t\t\t\t
Aaron & Brianna Mottaghi<\/div>\n\t\t\t\t\t
OwnersProperty Management, Morris Green Properties<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>
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”\u201cWe<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this:<\/p>\n\n\n\n

Hi there! I'm a bike messenger by day, aspiring actor by night, and this is my website. I live in Los Angeles, have a great dog named Jack, and I like piña coladas. (And gettin' caught in the rain.)<\/p><\/blockquote>\n\n\n\n

...or something like this:<\/p>\n\n\n\n

The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things for the Gotham community.<\/p><\/blockquote>\n\n\n\n

As a new WordPress user, you should go to your dashboard<\/a> to delete this page and create new pages for your content. Have fun!<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/excellobpo.com\/index.php?rest_route=\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excellobpo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/excellobpo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/excellobpo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/excellobpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2"}],"version-history":[{"count":0,"href":"https:\/\/excellobpo.com\/index.php?rest_route=\/wp\/v2\/pages\/2\/revisions"}],"wp:attachment":[{"href":"https:\/\/excellobpo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}